PDA Q3 2022 Driver Retention Data Download

During Q3 of 2022, PDA made thousands of phone calls to drivers during their first 180 days of employment, historically the time frame with the highest turnover. Those weekly check-in calls provide the opportunity for PDA agents to collect data on any issues the driver may be experiencing, help drivers resolve issues, and if needed, escalate those issues directly to the carrier so they are handled in a timely manner.